Technical support refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customisation of product, or other support services
Remote Support technology tries to reduce helpdesk centers cost-issues – all transport-related expenses are immediately trimmed down, for instance. Modern day technology enables that any technician using Remote Support is able to assist a customer just like it was physically side-by-side. Technologies and tools like live chat, VoIP and desktop sharing enable a direct intervention in the remote system.
What is Remote Support
At its core, remote control software simply refers to the software required to control one computer or device from another computer or device. You have a desktop computer at work with a mouse and keyboard. Imagine being able to control your work desktop from home using only your smartphone. That’s what our software can do for you.
Of course, the above example is a fairly simple application of remote control software. On a larger scale, it can be used to control servers and factory production lines halfway across the globe. No matter how big the application, the central principle remains the same – you are using a local device to control or manipulate a remote device that can be located anywhere else in the world.
For the most part, remote control software is used by large business’ help desks to better troubleshoot problems a remote user might be having. It is also commonly used internally inside of a company’s IT help ecosystem to provide remote workforce support.